Refund Policy

Our Refund Philosophy

At Duane's Repair Service, customer satisfaction is our top priority. While we stand behind our work quality, we understand that sometimes refunds or adjustments may be necessary. This policy outlines our commitment to fair and transparent refund practices.

Service Refunds

Before Work Begins

If you decide not to proceed with a repair after receiving an estimate, there is no charge and no refund is applicable as no work has been performed.

During Repair Process

If you choose to cancel a repair in progress:

• You will be charged only for work completed up to that point
• A detailed breakdown of charges will be provided
• Any remaining balance will be refunded
• No additional cancellation fees apply

After Service Completion

For completed repairs, refunds may be available in the following circumstances:

• The repair did not fix the reported problem
• Our work was performed below industry standards
• We agreed to waive all or part of the charge
• There was a billing error or miscommunication

Parts and Materials

Defective Parts

If a part we installed fails due to defects within the warranty period:

• We will replace the part at no charge
• Labor to replace the defective part is included
• Warranty coverage varies by part type and manufacturer
• Original warranty terms apply

Customer-Supplied Parts

For repairs using customer-supplied parts:

• We cannot refund for parts that were defective when provided
• Customer is responsible for part compatibility and quality
• Labor charges for part replacement may apply

Refund Process

How to Request a Refund

To request a refund:

1. Contact us at (507) 732-5173 within 30 days of service completion
2. Explain the reason for your refund request
3. Provide your service receipt or invoice number
4. Allow 5-7 business days for processing

Refund Methods

Refunds will be issued using the same payment method used for the original transaction:

• Cash payments: Cash refund
• Check payments: Check refund
• Credit card payments: Credit to original card
• Debit card payments: Debit to original card

Warranty Coverage

Standard Warranty Terms

All repairs include warranty coverage:

• Basic repairs: 30-day warranty on parts and labor
• Standard service: 90-day warranty on parts and labor
• Major engine work: 1-year warranty on parts and labor

What the Warranty Covers

Warranty coverage includes:

• Defects in parts we supplied
• Errors in our workmanship
• Repair work not performed to industry standards
• Recurring issues caused by our repair

Warranty Exclusions

Warranty does not cover:

• Damage due to customer misuse or neglect
• Pre-existing conditions not related to our repair
• Damage from normal wear and tear
• Customer-supplied parts or modifications

Satisfaction Guarantee

Our Commitment

We are committed to your satisfaction. If you are not completely happy with our service:

• We will work with you to resolve any issues
• Adjustment or re-work will be performed at no charge
• We will refund payment if satisfaction cannot be achieved
• Our goal is to exceed your expectations

Contact Information

If you have questions about our refund policy or need to discuss a specific situation:

Duane's Repair Service
44670 Jefferson Ave
Zumbrota, MN 55992-1013
Phone: (507) 732-5173
Email: linacox@duanesmenginerep.com

Policy Updates

This refund policy may be updated from time to time. Any changes will be posted on our website and made available at our shop. Your continued use of our services constitutes acceptance of any policy updates.

Last updated: January 2025